售后服务经理

Position responsibility： <BR>1 Management of all service relevant issues coming from the market <BR>2 Planning and dispatching of service engineers in the field with the goal to solve technical problems at customer’s level asap and achieve a high level of customer satisfaction <BR>3 Service order management (ad hoc orders, contractual agreements, regular checks) for all products delivered by HOPPECKE including administration and facture of service orders <BR>4 Development of service packages, service agreements, customized service solutions depending on customer requirements <BR>5 Planning of spare parts business (logistic, availability, pricing, etc.) <BR>6 Definition of local service terms &amp; conditions <BR>7 Controlling of service profitability <BR>8 Product monitoring, analysis and reporting of unknown technical problems, analysis and introduction of measures to ensure product quality, reliability and competitiveness <BR>9 Proposals for product improvements and modifications to increase product availability and to reduce service costs (TCO) <BR>10 Management of the tools and equipment for service engineers <BR>11 Management of training for service engineers, securing of requested service quality level <BR>12 Definition, collection and benchmarking of service KPIs, provision of standards for service identity and corporate service <BR>13 Handling of warranty issues and damaged parts, preparation and reporting of cost and failure statistics <BR>14 Support and visit of important customers and key accounts <BR>15 Perception of all personnel issues, appraisal interviews and team motivation <BR><BR><BR>Qualification: <BR>Education: At least bachelor degree <BR>Major： Degree in electrical / electronic engineering <BR>Age： 30-45 <BR>Working experience/Skill: <BR>1 Experience in service relevant issues with proven success; <BR>2 Good skills in English and / or German language; <BR>3 Experience and good knowledge in IT usage; <BR>4 Technical background of battery technology is preferred <BR><BR>Attitude: <BR>1 Passionate employment for growth, team work and team spirit; <BR>2 Social competence and leadership behavior; <BR>3 Transparency, communication, cooperation, openness, fairness; <BR>4 High priority in service development and customer orientation