售后服务经理

Position responsibility：
1 Management of all service relevant issues coming from the market
2 Planning and dispatching of service engineers in the field with the goal to solve technical problems at customer’s level asap and achieve a high level of customer satisfaction
3 Service order management (ad hoc orders, contractual agreements, regular checks) for all products delivered by HOPPECKE including administration and facture of service orders
4 Development of service packages, service agreements, customized service solutions depending on customer requirements
5 Planning of spare parts business (logistic, availability, pricing, etc.)
6 Definition of local service terms & conditions
7 Controlling of service profitability
8 Product monitoring, analysis and reporting of unknown technical problems, analysis and introduction of measures to ensure product quality, reliability and competitiveness
9 Proposals for product improvements and modifications to increase product availability and to reduce service costs (TCO)
10 Management of the tools and equipment for service engineers
11 Management of training for service engineers, securing of requested service quality level
12 Definition, collection and benchmarking of service KPIs, provision of standards for service identity and corporate service
13 Handling of warranty issues and damaged parts, preparation and reporting of cost and failure statistics
14 Support and visit of important customers and key accounts
15 Perception of all personnel issues, appraisal interviews and team motivation


Qualification:
Education: At least bachelor degree
Major： Degree in electrical / electronic engineering
Age： 30-45
Working experience/Skill:
1 Experience in service relevant issues with proven success;
2 Good skills in English and / or German language;
3 Experience and good knowledge in IT usage;
4 Technical background of battery technology is preferred

Attitude:
1 Passionate employment for growth, team work and team spirit;
2 Social competence and leadership behavior;
3 Transparency, communication, cooperation, openness, fairness;
4 High priority in service development and customer orientation